#retaildoneright™

A podcast exploring the changing nature of retail.
The Era of the Customer Channel
We’ve entered a new era of retail, the era of the Customer Channel, where Shoppers rule. This requires retailers and brands to be empathetic and supportive of their customers in every way.
Co-hosted by Jeff Fisher & Cristene Gonzalez-Wertz, RETAIL DONE RIGHT is a podcast that explores these changes, identifies trends, shares insights and speaks with a variety of people in the trenches to better understand the changing nature of retail.
Retail Done Right Podcasts

Jeff Fisher
Jeff Fisher is the founder of Retail Done Right consulting. He creates retail shopping experiences, which are at the intersection…

Cristene Gonzalez-Wertz
Cristene Gonzalez-Wertz is a dreamer – well, maybe more of a pragmatic futurist. She’s a technology thought leader, researcher and…
Latest Videos...
Blog

Retail dynamics, psychological safety and challenging your people
From my days working in retail to now advising retailers, I’ve observed that retail work and life have some fuzzier boundaries than in other industries. Separating “work” from “non-work” became significantly harder in the pandemic. It certainly became more confusing as some of the least paid employees were deemed essential…
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The Relevance of Physical Retail
The death of physical retail has been predicted for quite some time. This sentiment has grown during the Covid-19 pandemic as e-commerce numbers increase. It is true that the pandemic has accelerated trends that were well underway prior to the pandemic; “normal” is no more. Physical retail is not dead.…

(Some of) The Technology that is Empowering the Customer Channel in Physical Retail
In my first blog post, “The Relevance of Physical Retail in the Customer Channel,” available on empatheticmachines.org, I spoke about the relevance of physical retail today as well as introduced the idea of the Customer Channel. Today, I’m going to dive into some of the technology empowering the Customer Channel…
(Some of) The Technology that is Empowering the Customer Channel in Physical RetailRead More