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      Photo Credit: Marco Beck Peccoz

      Jeff tends to blog about Retail, but Cristene ventures farther afield.

      Please join our conversation.

      Retail dynamics, psychological safety and challenging your people

      //  by Cristene Gonzalez-Wertz

      From my days working in retail to now advising retailers, I’ve observed that retail work and life have some fuzzier boundaries than in other industries. Separating “work” from “non-work” became significantly harder in the pandemic. It certainly became more confusing as some of the least paid employees were deemed essential…

      Retail dynamics, psychological safety and challenging your peopleRead More

      Photo Credit: Marco Beck Peccoz

      The Relevance of Physical Retail

      //  by Jeff Fisher

      The death of physical retail has been predicted for quite some time. This sentiment has grown during the Covid-19 pandemic as e-commerce numbers increase. It is true that the pandemic has accelerated trends that were well underway prior to the pandemic; “normal” is no more. Physical retail is not dead.…

      The Relevance of Physical RetailRead More

      (Some of) The Technology that is Empowering the Customer Channel in Physical Retail

      //  by Jeff Fisher

      In my first blog post, “The Relevance of Physical Retail in the Customer Channel,” available on empatheticmachines.org, I spoke about the relevance of physical retail today as well as introduced the idea of the Customer Channel.  Today, I’m going to dive into some of the technology empowering the Customer Channel…

      (Some of) The Technology that is Empowering the Customer Channel in Physical RetailRead More

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