Show Notes – S1 Ep4 – Sustainability in Retail
We’re in a new era of retail - the era of the Customer Channel – where Shoppers’ rule. This requires retailers to be empathetic and supportive of their customers, in every way.
Show Notes – S1 Ep3 – The Role of People in Physical Retail
Technology and the transformation in consumer shopping habits gets most of the press right now… But I think we are missing something here. It’s not about the technology.
Cristene Gonzalez-Wertz
Cristene Gonzalez-Wertz is a dreamer – well, maybe more of a pragmatic futurist. She’s a technology thought leader, researcher and an analyst who is currently Global Research Leader – Electronics, Environment, Energy & Utilities at IBM’s Institute for Business Value Global Research Leader. Cristene is a former CMO and executive strategist who believes the world …
Jeff Fisher
Jeff Fisher is the founder of Retail Done Right consulting. He creates retail shopping experiences, which are at the intersection of store design, visual merchandising, interactive technologies (“phygital experiences”) and in-store communications. The customer is at the center of his retail philosophy. Previously, he was the global store experience director for Natuzzi SpA, based in …