A podcast exploring the changing nature of retail.
We’ve entered a new era of retail, the era of the Customer Channel, where Shoppers rule. This requires retailers and brands to be empathetic and supportive of their customers in every way.
Co-hosted by Jeff Fisher & Cristene Gonzalez-Wertz, RETAIL DONE RIGHT is a podcast that explores these changes, identifies trends, shares insights and speaks with a variety of people in the trenches to better understand the changing nature of retail.
We welcome Doug Stephens, Founder and CEO of the global advisory firm Retail Prophet to Retail Done Right. Doug is a retail futurist and best-selling author of 3 books, including his newest, “Resurrecting Retail.” His perspective is grounded in fact, yet far reaching. And we cover a lot of ground in this interview.
It’s a mad world when the Holiday season starts so early. We look into the Holiday season – that we’re already in. Woven into the season, which is not just topical but extremely important, we are talking Sustainability – or I should say, the customer is telling us sustainability matters.
What’s a natural extension to the platform Amazon has built that we discussed in detail during Episode 3? Healthcare. Why? It serves Amazon and their network of employees while also being another service they could offer to their broader network of marketplace members and business partners and possibly directly to their incredibly large customer base.
Amazon is a platform. Though we are starting to see others following this business model, Amazon offers a scale unrivaled. But if you’ve created a great brand and want to extend your offering, there’s clearly an opportunity to leverage your brand equity and customer base to create a network and ecosystem that supports services or products. We discuss the real opportunities Amazon has found.
This episode begins our short series discussing Amazon and their impact on Retail. Our series comes at this from a physical retail, online retail and shopper behavior perspective by looking at the offering, tools and services Amazon has introduced and offered their customers, including the end-user customer and retailers in their marketplace.
To kick off Season 3, we’ve invited back our first 3-time guest, Shelley E. Kohan. As we leave Summer behind and look toward the 4th quarter and the Holiday Season, consumer outlook seems dark. Is there a storm ahead? Is the outlook possibly a bit better than consumer sentiment would suggest? We will talk about the state of the retail industry today.
We close out Season 2 with our point of view on retail’s heroes, villains and change makers. Yes, we’re naming names.
Two of the current trends in our post-pandemic world that are driving the resale/reclaim/recycle retail boom are inflation and sustainability. These two trends warrant a deep dive individually, but how they are impacting and helping to drive the resale retail boom is worthy of inquiry.
Martin Peers briefing for The Information highlighted Rent the Runway’s recent performance – and I quote, “The company reported 91% growth in revenue for its fiscal fourth quarter ending in January, and projected a similar rate of growth for the first quarter. The main reason is that people are partying again—and finally returning to the office.”
There is real value in physical retail. But it can be expensive, slow to develop and risky. There’s a solution out there… Pop-Ups. You aren’t locked into a long-term lease. The CapEx can be minimal. You can get open quickly. You can test and learn new ideas, assortments, experiences. You can be seasonally relevant.
A human tragedy is happening before our eyes. Today, we discuss Ukraine. It’s a human tragedy that’s occurring in front of our eyes via our screens. Our hearts go out to all those who are living through this – the brutal reality is on the ground.
We focus our attention on how retailers and brands are responding. And what a response! This is something I don’t think we have ever witnessed at such a scale – and at remarkable speed. It’s the decision to stop operations in Russia.
We dive into a great new study on retail and consumer brands, “2022’s New Normal for Retail,” from IBM’s Institute for Business Value. This rich report clearly states that retailers and brands need to be present on all fronts and show consumers they share their values.
Private label, white-label, owned brands. What are the differences? Why do they exist? What value to they bring to the customer as well as to the retailer? We explore all these questions and just how a retailer should approach creating their own owned brands with our special guest, Juli Lassow, Owner and Principal of jhl solutions.
It doesn’t seem right to end the year without sharing a recap from our perspective. Plus, though it’s not without reservation, we will share a few predictions for 2022.
Diversity and inclusion must go beyond the time constraints of Black History Month, the new Juneteenth Federal Holiday and Pride Month, amongst others. This needs to be every day. We discuss the relevance of these “months” and just how important it is to practice diversity and inclusion every day, in every decision.
There are numerous through lines between Diversity & Inclusion and Trust, which we discussed in our last podcast. In Episode 5, discuss just how important it is to practice diversity and inclusion every day, in every decision.
What makes you trust a retailer? How can retailers earn that trust? And in these days of hyper-transparency, how can you continue to forge trusted bonds with customers that transcend price, supply chain, delivery or other bumps and bruises to your relationship?
We explore the trust customers put in their retailers and how retailers continue to earn it. We tease apart retailer trust a bit, peel back the petals on the rose and hope it still smells as sweet.
Waiting for anything sucks. In a physical retail store, waiting can directly impact your experience and the impression you take away with you. But waiting to pay is the worst!
I’m in your store. I’ve selected what I want. Then I have to wait to give you my money? There’s never been a better time to rethink, redesign – to reinvent – the check-out experience. Let’s make this last impression one of the best.
Our energy level skyrocketed when we invited Lou Chestman and Jackie Culp on our podcast in Season 1. It’s a no-brainer to invite them back to help us understand the radical changes occurring in the labor market. Just in time for the Holiday shopping season…
We are kicking off our 2nd season with a return appearance by one of our favorite guests from Season 1, Shelley E. Kohan. Retail is evolving so fast, driven by a continued change in consumer behavior and the fact that we have not been able to fully put the pandemic behind us, so we wanted to set a baseline regarding the health of retail today.