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Episode 2 of Season 5 argues that Trader Joe’s built the most durable loyalty in American grocery retail by doing the opposite of what every retail loyalty playbook prescribes. Our thesis: they didn’t design a loyalty program. They designed a place that generates belonging. And belonging is what loyalty programs are trying to buy but cannot. Our special guest, Mark Gardiner, author of Build a Brand Like Trader Joe’s, joins us to share insights from the inside on how a brand this strong was built without advertising.

Guests include Randi Howard, Tim Howard, and Tonya Welker DESCRIPTION Kicking off Season 5 of RETAIL DONE RIGHT, we explore how deeply emotional our ties to physical shopping spaces can be. Our launch centers on Bombergers, a centennial fixture near Lancaster, Pennsylvania, offering everything under one roof, driven by guest accounts highlighting a shared truth: …

Shopping is human. Let’s keep it that way. Welcome to Season 5. Ten stories. Ten feelings. One question. Why do some stores make people feel human, and can that be designed?

In a follow up to our final Retail Trend, Retail Media Networks, we share a rich conversation with Francisco Larrain, CTO at Topsort, an innovative tech company that enables retailers and marketplaces to quickly launch, scale and intelligently optimize ad businesses with AI-based retail media infrastructure.

The sixth, and final, episode of our mini-series is titled, Retail Media. We discuss this new frontier. These brand or company-specific networks allow a brand to create media experiences across the customer journey (online and offline) while creating an entirely new high margin revenue stream via advertising.