Waiting for anything sucks. In a physical retail store, waiting can directly impact your experience and the impression you take away with you. But waiting to pay is the worst!
I’m in your store. I’ve selected what I want. Then I have to wait to give you my money? There’s never been a better time to rethink, redesign – to reinvent – the check-out experience. Let’s make this last impression one of the best.
Our energy level skyrocketed when we invited Lou Chestman and Jackie Culp on our podcast in Season 1. It’s a no-brainer to invite them back to help us understand the radical changes occurring in the labor market. Just in time for the Holiday shopping season…
We are kicking off our 2nd season with a return appearance by one of our favorite guests from Season 1, Shelley E. Kohan. Retail is evolving so fast, driven by a continued change in consumer behavior and the fact that we have not been able to fully put the pandemic behind us, so we wanted to set a baseline regarding the health of retail today.